![]() For further assistance, contact BJ’s Member Care. If after accepting the package you determine that there are damaged or defective parts, please contact the manufacturer for replacement parts. If a signature is required please inspect your package carefully before signing for it. After 30 days, please contact member care for return instructions. PLEASE NOTE: you will not be allowed to initiate a return beyond 30 days from your date of shipping. BJ’s Member Care Representatives are available Monday - Friday, 9AM - 7PM E.T., Saturday, 9AM - 6PM E.T. If you do not receive an email with complete return instructions within 3-5 business days, please contact us at 866-4BJS-WEB (86). Your return authorization request has now been made and you will receive an email within 3-5 business days (often sooner), with complete return instructions.Select from the dropdown list the reason that most closely corresponds to your reason for returning the item, the package condition, and any comments you would like to make.Please review it and click the “Return”" link next to the item you would like to return. Your order information should now be displayed.If you placed your order while shopping as a guest, please enter your order number, recipient's email address, and the ship-to ZIP code, then click “Continue.” If you placed your order while signed in to your online account, please sign in to your account using your username and password.Select “Order Status” from the top navigation of any page.You may return your item at any BJ's Club location or by following the instructions below. Please see BJs.com's return policy before initiating a return. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty. Once the item has been accepted it will be deemed to be the correct item and in good working condition. If you have ordered one of these non-returnable items, please inspect the item carefully and if possible, refuse delivery of incorrect or damaged products. *Bulk online sales are final and cannot be returned reference Terms of Use available on BJs.com by clicking here, or contact your BJ’s business partner with questions. Please contact the manufacturer for assistance with products such as: Products under a manufacturer's warranty which have service center only restrictions.Bulk purchases of ten (10) or more units of the same item purchased online in the same transaction where the total price exceeds $1,000.00.Jewelry and watches purchased in-Club after.Opened CDs, DVDs, computer software and video games.We regret that BJ’s cannot cover the cost of shipping for products returned due to buyer’s remorse. CDs, DVDs, computer software and video games must be unopened.Computers and electronics are returnable within 90 days of the shipping date.If you are returning a product please check to make sure your return meets the following conditions: Items purchased over 1 year ago will not be considered in new condition. ![]() Returned merchandise must be in new condition with its original packing and accessories intact. Please return your product to the nearest BJ's Club location or by following the instructions here or email us at Conditions for Return and Credit If you are not completely satisfied with your purchase, you are entitled to a refund or exchange subject to the following guidelines. BJ's selects the highest quality Merchandise for our Members and stands behind the products we sell.
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